Where to buy, delivery, returns and privacy.
Our shop at scaffstrong.com handles purchases. This site handles workplace enquiries. Here is what that means for delivery, returns and the details you send us.
Where purchases happen
Physical products are sold on our WooCommerce shop at scaffstrong.com. That shop is the only place an order is placed and paid for.
This site does not take payments, does not create orders and does not reserve stock. The basket on this site is a list saved in your own browser: it is not carried over to the shop, it is not an order, and nothing in it is charged.
The price, delivery cost and total shown on the shop at the time you order are the ones that apply to your purchase.
Product pages on this site link to the shop only where that product has a confirmed page there. An item without one is not on sale.
Delivery
Delivery options, costs and timescales for shop purchases are set and shown by the shop during its checkout, and the shop’s delivery terms apply to your order.
We do not publish a separate delivery rate on this site.
If delivery is not possible to your address, the shop or our team will tell you rather than leave an order unfulfilled.
Returns
Returns, refunds, damaged items and your cancellation rights for purchases are handled under the shop’s returns terms, alongside your statutory rights.
Email info@scaffstrong.com if you need help with an order you placed on the shop, and we will point you to the right process.
Nothing on this page reduces your statutory rights.
Privacy
When you send a workplace enquiry we store your name, contact details, organisation, role and the message you write, so we can reply. The enquiry is recorded before anything else is attempted.
These records are held in this site’s database and are visible only to authorised ScaffStrong administrators. They are not sold or shared for marketing.
Purchases are completed on our shop, which collects the details needed to fulfil your order under its own privacy notice. Card details are never entered on, or stored by, this site.
The basket on this site is kept in your browser only; it is not sent to us unless you choose to email it.
We do not add you to a mailing list. The marketing checkbox on the enquiry form is optional, unticked by default, and only used if you tick it.
To ask for a copy of your details, or to have them deleted, email info@scaffstrong.com.
Terms
Workplace services, packs and bundles are scoped and agreed in writing before anything is booked or delivered. Enquiries are not bookings.
Digital editions are only offered for sale once their files and prices are published and a protected delivery route is in place. Covers shown without a price are not on sale, and no digital edition is sold from this site.
Equipment described as a concept on this site is in development and is not offered for sale.
Nothing on this site is an offer to sell a product that is not listed on our shop.
Content on this site is general information for people working in construction. It is not medical advice and is not a substitute for occupational health, your risk assessments, method statements, safe systems of work or PPE.
Anything unclear? Email info@scaffstrong.com or send an enquiry.